Privacy Policy

GDPR & Privacy Policy:

Data Protection legislation has changed. The General Data Protection Regulation (GDPR) is the new legal framework in the EU which came into force on 25 May 2018. This provides new rights to individuals about how their personal data is handled and stored. You will have the right to know how your data has been processed and make requests to us, depending on the lawful basis.

In order to collect and process data lawfully, we only collect data for a specific and legitimate purpose, and in a transparent manner. For us, this is solely for the purpose of providing training and support to professional who work with young people. It will not be used for anything other than the stated purposes. It will be stored for as long as required, as specified on our privacy notices and records retention policy.

Personal data will be secured with appropriate solutions, which protect the data against unauthorised or unlawful processing and against accidental loss, destruction or damage.

Data we process:

We aim to process data, whether personal information or not, only to the extent necessary for us to provide you with a high level of service.

When you subscribe to receive information from us or register to attend an event we collect personal information from you that includes your name and contact information.

During an event, you may disclose to us and to other participants “special category” information, such as your race or ethnic origin, and information about your sexual life and orientation as well as experiences of, and values regarding, sex education and the wider topics it encompasses. We do not record this information or use it in any way.

Where personal information relates to a child under the age of 18 years, you as parent or guardian consent to our processing of that information. Disclosure of any harmful or potentially harmful situation regarding a child will be subject to mandatory reporting to the appropriate child protection authority.

While we may record some personal information for the purposes of administration of our business, we do not record special category information.

The bases on which we process information about you:

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process because we have a contractual obligation with you:

We process your personal information when doing so is necessary to carry out our obligations under a contract between us, or when doing so is necessary in order to form a contract.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent:

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you with more information about our business, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example by asking you to agree receiving information from us.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by contacting us.

Information we process for the purposes of legitimate interests:

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do this after having given careful consideration to:

  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

  • record-keeping for the proper and necessary administration of our business
  • protecting and asserting the legal rights of any party
     
Information we process because we have a legal obligation:

There may be occasions where we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities.

This may include your personal information.

Specific uses of information you provide to us:
Communicating with you:

When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address, so as to be able to track our communications with you to provide a high quality service.

Dealing with complaints:

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

We may compile statistics from information relating to complaints to assess the level of service we provide, but not in a way that could identify you or any other person.

Use of information we collect through automated systems when you visit our website:
Cookies:

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

  • to track how you use our website
  • to record whether you have seen specific messages we display on our website
  • to keep you signed in on our site
  • to record your answers to surveys and questionnaires on our site while you complete them
  • to record the conversation thread during a live chat with our support team

If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our site, or may otherwise adversely affect your user experience.

Please note that some third party services placing cookies or utilising other tracking technologies through our site may have their own policies regarding how they collect and store information. Such practices are not covered by our privacy policy and we do not have any control over them. 

Personal identifiers from your browsing activity:

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the web pages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

Access to your personal information:

At any time you may review or update or request that we delete personally identifiable information that we hold about you. You should do this by emailing us at the address at the top of this page.

After receiving the request, we will tell you when we expect to carry out your request, and whether we require any fee for doing so.

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important for safeguarding your information.

Other matters:
Encryption of data sent between us:

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

How you can complain:

If you are not happy with our privacy policy or if you have any complaint then you should tell us by email.

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

Retention period for personal data:

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;
  • to comply with other law, including for the period demanded by our tax authorities;
  • to support a claim or defence in court
     
Compliance with the law:

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we would like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

Privacy Policy for Professional Training:

Purpose for processing

The information gathered in this form will be used solely for the purpose of supporting the professional training offered by GOTR SRE Consultancy Limited. 

Personal information collected and lawful basis

We need this information to issue you with login details for the web-resource library, and for staying in contact with you to give you updates, practice developments and future training opportunities and related campaigns. By signing this form you give permission for us to use your data and contact you for the purpose of the programme.

By taking part training offered by GOTR SRE Consultancy Limited., it is expected that you will help us to gather information and evidence to ensure the programme meets the needs of professionals and the young people they work with.

In the future we may contact you to take part in academic studies to measure the learning outcomes of the programme and to measure children experiences.

Who we may share your information with

Working closely with specific organisations, such as local authorities, charities, or specific schools who may have instructed us to deliver work on their behalf, we will share data with them including: name, organisation and contact details of participants who take part in our training we offer on their behalf.

We may share anonymous data with other third party organisations who have been appointed by GOTR SRE Consultancy Limited to analyse and report consultation feedback / who are working in partnership with. The shared data will be kept confidential. It will be used for the purposes of the professional training programme only.

How long we will hold your information

The analysts/partner organisations will erase their copies of the data as soon as the report is complete.

GOTR SRE Consultancy Limited will store the data securely and keep this for a period of 24 months, the length of time the training remains valid for. This means you will need to re-register for training after this time or re-submit this form to keep your registration and access to the resource library. 

Your information rights

Your information rights for this service are set out below.

For the rectification or erasure of your personal information – please email: hello@goingofftherails.co.uk

To restrict or object to the processing of your data – please email: hello@goingofftherails.co.uk 

You do not have any other information rights.